Frequently Asked Questions - Coleraine Castles
When can your bouncy castles be booked?
Our inflatables are available for hire 365 days a year. During peak season, which runs from March to September, we get quite busy, so it’s best to book early to secure your preferred date.
What happens if there is rain or adverse weather?
If the weather is too severe on the day of your booking, you may cancel by calling us before 10 am or at least 2 hours before the scheduled setup time, whichever is earlier. Safety is our priority, and we understand that the weather can be unpredictable.
How much space do I need for an inflatable?
The space required will depend on the size of the inflatable you choose. In addition to the dimensions of the inflatable, you will need to allow about 4 feet of additional space on each side and front and back for safety and ease of access.
What if I need to cancel my booking?
You can cancel at any time up to 6 pm the day before the inflatable is due to be delivered. If you cancel after this time, you may be liable for a £25 fee to cover costs such as staff, fuel, and other expenses.
Can I make a last-minute booking for today?
Yes, you can make a same-day booking as long as we have availability. However, our online booking system does not support same-day bookings, so please call us on 07454170033 to arrange it.
Are you insured? Who is liable if an injury occurs?
We have £10 million of public liability insurance to cover setup faults or equipment issues. However, as per our terms and conditions, once the inflatable is in your care, you are responsible for its safe use. We cannot be held liable for any injuries that occur due to misuse. It’s important to follow the provided safety instructions to keep everyone safe.
What if there is no electricity on-site or within 30 metres?
No worries! We offer a 6KVA Silent Diesel Generator for hire at £25 per day. It can power up to three inflatables and even a music system, making it ideal for outdoor locations with limited electricity access.
What kind of access is required for delivery?
We generally require access through a standard door opening to deliver our inflatables. Please ensure there is enough space, and if you have any concerns, feel free to contact us for clarification.
Can I hire a bouncy castle for an indoor event?
Absolutely! Our inflatables can be set up indoors, but it’s important to check the ceiling height of your venue to make sure it can accommodate the inflatable. If you’re unsure, please contact us, and we’ll help you determine if it’s suitable.
Are your inflatables safe?
Yes, safety is our top priority. We use RCD devices, conduct pre-event safety checks, and ensure our equipment is regularly inspected to guarantee a safe and enjoyable experience for all. We comply with all safety standards to ensure that your event is not only fun but also secure.
Can I collect the inflatable myself?
No, Coleraine Castles only provides inflatables to venues that our team can deliver and set up. Our insurance does not allow customers to transport or set up equipment themselves. All of our staff members have completed a comprehensive four-weekend training course to ensure safe delivery, setup, and takedown.
What products do you offer for hire?
Coleraine Castles offers a wide range of inflatables and party extras for every type of event. Our products include Bouncy Castles, Obstacle Courses, Water Slides, Disco Domes, Sumo Suits, Inflatable Pubs and Nightclubs, Gazebos, Marquees, and Canopy Tents, Demolition Zones, and much more. Whether you are planning a birthday party, community fun day, or corporate event, we have the perfect solution to keep your guests entertained.
What areas do you deliver to?
We serve a wide range of locations across Northern Ireland, including Coleraine, Portrush, Portstewart, Ballymoney, Limavady, Ballycastle, Ballymena, Garvagh, and beyond. If you’re unsure whether we deliver to your area, please contact us, and we’ll be happy to help!