Privacy Policy – Coleraine Castles
At Coleraine Castles, we take your privacy seriously. As providers of bouncy castles, obstacle courses, disco domes, and more across Coleraine, Portrush, Portstewart, Ballymoney, and beyond, it’s important for us to keep your personal information secure. Whether you’re hiring for a family celebration in Ballycastle or a school event in Ballymena, we’re committed to protecting your data every step of the way.
This policy outlines how and why we collect, use, and store your data, what your rights are, and how you can get in touch with us regarding your information.
Who Is Responsible for Your Personal Data?
The person in charge of ensuring your data is handled correctly is our company owner and data protection officer, Ryan Hull. He can be contacted on 07454170033 for any questions or concerns relating to your information or this privacy policy.
What Information Do We Collect and Why?
We only collect personal data you provide directly to us when you:
This may include your name , contact information , and IP address . We store this information so we can process your booking, deliver our inflatables and services, and comply with legal obligations such as taxation and insurance .
How Long Do We Store Your Data?
Your data may be held for up to 7 years after your last interaction with us. This is to fulfil HMRC requirements and support any necessary insurance or legal claims. Once this period expires, your data will be either anonymised or securely deleted—unless you’ve opted in to receive updates or promotional content from us.
Who Can Access Your Data?
Only authorised personnel, including our data protection officer and designated staff, can access your personal information. Access is granted strictly on a need-to-know basis.
We also work with third-party service providers who may hold or process your data on our behalf, including:
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Booking Online Ltd (our website provider)
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Fastmail (our email provider)
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Any sub-services they rely on
If you contact us through platforms like Facebook or Instagram, those platforms will also retain a copy of your correspondence, as per their own privacy policies.
When Might We Share Your Data?
We do not share, sell, or rent your data to third parties for marketing purposes.
However, we may disclose your personal data when required by law or in specific situations such as:
Your Right to Access, Edit or Delete Your Data
You have the right to:
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Request a copy of your stored data
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Update or correct any incorrect information
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Request deletion of your data, where legally possible
To do so, simply contact us through your original booking details. Please note that if you’ve hired from us before, we may be obligated to retain certain data for legal or compliance purposes.
Cookies and Tracking
Our website uses temporary cookies to enable functionality such as placing bookings or navigating pages. These cookies do not personally identify visitors and are removed after your session ends.
We also use Google Analytics to track website performance and understand user interactions. These third-party cookies follow their own privacy policies.
Opting In or Out of Marketing
You can manage your communication preferences at any time by:
We respect your choices and aim to provide only relevant and requested content.
Concerns or Complaints
If you feel your data has not been handled correctly and you are unable to resolve the issue with us, you can raise your concern with the Information Commissioner’s Office (ICO) , which oversees data protection regulations in the UK.
If you need further clarification or assistance with anything in this privacy policy, don’t hesitate to reach out. We're here to make your experience with Coleraine Castles not only safe and fun—but secure too.